
This unit describes competencies required to manage tourist experience. It involves managing
tourist care plan, handling tourists’ conflicts and complaints, developing public relations plan and
applying recovery strategies
- Teacher: Admin User
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Moodle supports both synchronous and asynchronous learning environments, enabling educators to host live webinars, video conferences, and chat sessions, as well as providing a variety of tools that support self-paced learning, including videos, interactive quizzes, and discussion forums. The platform also integrates with other tools and systems, such as Google Apps and plagiarism detection software, to provide a seamless learning experience.
Moodle is widely used in educational institutions, including universities, K-12 schools, and corporate training programs. It is well-suited to online and blended learning environments and distance education programs. Additionally, Moodle's accessibility features make it a popular choice for learners with disabilities, ensuring that courses are inclusive and accessible to all learners.
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This unit describes competencies required to manage tourist experience. It involves managing
tourist care plan, handling tourists’ conflicts and complaints, developing public relations plan and
applying recovery strategies

This unit covers the competencies required to manage tour and travel finances. It involves
preparing business financial management, processing tour and travel financial transactions,
maintaining tour and travel financial records, preparing tour and travel budgets and allocating
resources. Additionally, it entails processing accounts payable and receivable and reporting on
finances.

This unit covers the competencies required to conduct tour booking/ reservation. It involves
identifying booking requirements and availability, establishing tour and travel suppliers’
agreement, invoicing the customer, managing tour reservations, providing customer support,
managing customer feedback and managing tour finances
This unit covers the competencies required to develop tour and travel packages. It involves
Identify customer tour and travel needs, research on customer needs, develop tour and travel
itinerary, document tour packages and itinerary and manage tour package.